Shipping policy

Last updated: October 2026

SHIPPING POLICY

1. WHERE WE SHIP

We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently offer shipping outside the United Kingdom. We are also unable to ship to P.O. Boxes or APO/FPO addresses.

2. PROCESSING TIME

Orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or UK public holidays. Orders placed on a weekend or public holiday will be processed on the next business day.

3. DELIVERY TIME

Once your order has been dispatched, delivery takes 5–12 business days.

The estimated total time from placing your order to delivery is 6–15 business days.

Business days are Monday to Friday, excluding UK public holidays. Delivery times are estimates and may occasionally vary due to courier operations or circumstances outside our control.

4. SHIPPING COSTS

Shipping is free on all orders within the United Kingdom. There is no minimum order value. Free shipping is applied automatically at checkout.

5. SHIPPING CARRIERS

We work with trusted courier and logistics partners, including Evri, CJPacket and other regional delivery partners where applicable.

6. ORDER TRACKING

Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery. Please allow up to 48 hours for tracking information to update after dispatch.

7. CUSTOMS AND IMPORT CHARGES

Some products are shipped from international fulfilment centres. For orders up to £135, no customs duties apply and VAT is included at checkout. For orders above £135, customs duties, import VAT or courier handling charges may apply and are the responsibility of the customer.

8. ORDERS THAT HAVE NOT ARRIVED

If your order has not arrived within the expected timeframe, please first check your tracking information. If the issue persists, contact us and we will investigate with the courier. If a parcel is confirmed lost in transit, we will arrange a replacement or refund.

9. CONTACT US

If you have any questions about your shipment, please contact us at support@avertta.com.