FAQ - Avertta

Simply browse our store, add the items you like to your cart, and proceed to checkout. You can pay securely using all major payment methods.

We process orders quickly, so changes or cancellations are only possible within a short window after purchase. Please contact us at support@avertta.com as soon as possible and we will do our best to help.

Yes. You will receive an order confirmation email shortly after placing your order, followed by a shipping confirmation email with your tracking number once your order has been dispatched.

We currently ship to the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We do not ship internationally at this time.

We offer free shipping on all orders to the United Kingdom. No minimum order value is required. Free shipping is applied automatically at checkout.

Orders are typically processed within 1 to 3 business days. Once dispatched, delivery takes 8 to 15 business days. The estimated total from order placement to delivery is 9 to 18 business days.

Business days are Monday to Friday, excluding UK public holidays.

Yes. Once your order has been dispatched you will receive a confirmation email with your tracking number so you can follow your delivery.

Our products are shipped from outside the United Kingdom. The following rules apply:

• Orders under £135 — no customs duties. VAT is collected at checkout.
• Orders over £135 — customs duties and import VAT may be charged by the courier upon delivery. These fees are the responsibility of the customer.

To avoid unexpected charges, we recommend keeping your order value under £135.

If your order has not arrived within the expected timeframe, please first check your tracking information. If the issue persists, contact us at support@avertta.com and we will investigate with the courier. If your parcel is confirmed lost in transit, we will arrange a replacement or refund.

We offer a 14-day return window from the date your order is delivered. Items must be unused, in their original condition, and returned with all original packaging and accessories.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a tracked shipping method as we cannot take responsibility for parcels lost on the way back to us.

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that original shipping costs are not refunded.

We are sorry to hear that. Please contact us at support@avertta.com within 14 days of delivery and include the following:

• Your order number
• A clear photo of the outer packaging
• A clear photo of the damaged or defective product
• A brief description of the issue

We will send you a replacement at no additional cost once your claim is verified.

You can reach us by email at support@avertta.com, by phone at +31 6 40 24 76 50, or via the contact form on our contact page.

Our customer service team is available Monday to Friday, 09:00 to 17:00 CET. We are closed on weekends and public holidays. We aim to respond to all enquiries within 1 to 2 business days.

Avertta is a trading name of Issablayneh, a legally registered business in the Netherlands. KVK number: 81802439. VAT number: NL003604143B71. Registered address: Joost van den Vondelstraat 19, 6006MH Weert, The Netherlands.